Frequently Asked Questions
Everything you need to know about your printing supplies
How do I know if a cartridge is compatible with my printer?
You can search for your printer's model number or the cartridge part number using our search bar. We guarantee that all listed compatible cartridges will function perfectly with the specific printer models mentioned on the product page.
Will using compatible ink cartridges void my printer warranty?
No. Under the Magnuson-Moss Warranty Act, a printer manufacturer cannot legally void your warranty for using third-party or remanufactured cartridges. Your printer's protection remains intact.
What is your return policy for defective items?
We offer a 100% satisfaction guarantee. If your cartridge is defective or doesn't meet your expectations, you can return it within 365 days of purchase for a full refund or replacement.
How long does shipping take?
Orders placed before 3:00 PM PST are typically shipped the same day. Standard shipping usually takes 2-5 business days depending on your location within the United States.
What should I do if my printer says 'Non-Genuine' or 'Low Ink'?
This is a common message from printer manufacturers. Simply click 'OK' or 'Continue' to bypass the prompt. Our cartridges are filled to the maximum capacity and will print high-quality pages despite the notification.
How should I store my extra ink cartridges?
To ensure longevity, store your cartridges in a cool, dry place and keep them in their original sealed packaging until you are ready to use them. Avoid direct sunlight and extreme temperatures.